Aelyka respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect We may collect and hold the following types of personal information:

• Name, contact details (email, phone number, address)

• Date of birth, gender

• Health and medical information (for wellness services)

• Billing and payment details

• Appointment history and service usage

• Feedback, queries, and communications with us

2. How We Collect Your Information We collect personal information in several ways:

• Directly from you, when you book an appointment, fill in a form, or contact us

• From referring healthcare providers (with your consent)

• Via our website, booking platform (e.g. Splose), or email correspondence

3. Why We Collect Your Information We collect your information to:

• Provide and manage our services

• Schedule and confirm appointments

• Communicate with you about your care or enquiries

• Maintain accurate records

• Comply with legal and regulatory obligations

4. How We Store and Protect Your Information We store personal information securely through our practice management system and secure cloud-based services. We utilise third party software for practice management and payment processes. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Disclosure of Your Information We may share your personal information:

• With your referring practitioner or other healthcare providers (with your consent)

• With service providers that support our operations (e.g. IT support, payment processors)

• Where required or authorised by law

6. Accessing and Correcting Your Information You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

7. Website and Digital Services Our website may use cookies or third-party tools (e.g. for analytics or online bookings). These tools may collect non-identifiable data to enhance your experience. You can manage cookies via your browser settings.

8. Third-Party Services We may use platforms such as Splose, Stripe, or Tyro Health Online to manage bookings and payments. These services have their own privacy policies, and we recommend reviewing them.

9. Updates to This Policy We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date.

10. Contact Us If you have any questions or concerns about this policy or your personal information.

Last updated: June 2025